Product Questions

1.Are Colorlomo products cruelty-free?
Yes, we are proud to say that all Colorlomo products are 100% cruelty-free.

2. When should I use color depositing conditioner, and when should I use color maintenance shampoo?
Use our color depositing conditioner when you want to add a touch of color or refresh your existing color—it's perfect for boosting vibrancy between salon visits. Opt for our color maintenance shampoo for regular use to gently cleanse your hair while preserving your color’s brightness and longevity.

3.Are Colorlomo products safe for all hair types?
Absolutely! Our products are formulated to be safe for all hair types, including color-treated, natural, curly, and straight hair. Always do a patch test first to ensure there’s no sensitivity.

4.Can I mix different Colorlomo products together?
Yes, you can mix different Colorlomo products to customize your hair care routine. For example, adding a few drops of our color drops to the conditioner or shampoo can intensify the color effect or tailor it to your preference.

Orders & Shipping

1.How do I contact customer support if I have a specific question?
For specific questions or if you need personalized assistance, please email our customer support team at hello@colorlomo.com. We're here to help you with any questions or concerns you may have!

2.Are there any discount codes available for first-time buyers?
Yes, we offer 10% off discount for first-time buyers! Subscribe to our newsletter on our website to receive a welcome discount code that you can use on your first purchase.

3.Can I change or cancel my order after placing it?
Orders cannot be modified or canceled once placed due to our quick processing times. Please review your order carefully before checking out.

4.What should I do if I receive a damaged item?
If you receive a damaged item, please take photos of the damage and email them to us at hello@colorlomo.com immediately. We will guide you through the process of obtaining a replacement or refund.

5.What is your return policy?
You can return any new and unopened item within 15 days of delivery for a full refund of the product cost. Shipping fees are non-refundable, and you will be responsible for the return shipping costs.