Refund policy

Return and Refund Conditions:

  • You have 14 days from the date of receiving your item to request a return or refund.
  • To be eligible for a return, ensure the product is in its original condition, unworn, unused, with tags attached, and in the original packaging.
  • Proof of purchase (receipt) is required for all returns.

Responsibility for Return Shipping Costs:

  • Customers are responsible for covering the shipping costs associated with returns or exchanges.

Return Address:

Steps for Customers and Processing Time:

  • Contact us promptly if you identify any damages, defects, or incorrect items upon receiving your order.
  • Upon approval of your return, we will provide a return shipping label and instructions within 2 business days.
  • Items returned without prior authorization will not be accepted.

Refund Timeline:

  • Once we receive and inspect your return, we will notify you of the approval status.
  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • Please note that your bank or credit card company may take additional time to reflect the refund in your account.

If more than 10 business days have passed since your return was approved, please reach out to us at hello@colorlomo.com for further assistance.